Here's how to order on Vandgard's store
When you place your first order through Vandgard's business store you will be asked to register, providing your contact, billing and shipping information so that we can complete your order and contact you if there is any problem with it.
As you go through your first ordering process you will have the opportunity to create an account by providing a user name, your email address and a password you choose.
If you are already registered as a customer on Vandgard's business store and log in before you start shopping, you can accelerate your checkout. We can take your shipping and contact information already stored to make ordering easier and quicker.
After you have placed your order, you will receive an email acknowledgement message, including your order number, which confirms that we have received your order. It does not at this stage confirm acceptance - your order may still be going through verification or credit checks. You will receive a further e-mail message once your order has been accepted.
As you are shopping, add any items you are considering buying to your shopping basket by clicking the checkbox next to the item and then clicking the ADD TO BASKET button. You can remove it later if you decide you don't want it after all. Each product will show a description, and a price (excluding VAT and delivery charges).
When you are ready to check out, click on "view shopping basket" in the left navigation bar. You will be presented with a list of the items you've selected and the price for each item, excluding VAT and delivery charges. On this page, you will have the opportunity to remove or change the quantity of any item in the basket. To proceed, click the CHECKOUT button.
You will then be taken through 3 easy steps to place your order:
Step 1: review your order details (at this point you'll see shipping and VAT added). It's a good idea to print a copy of this summary for your records.
Step 2: choose payment method and enter payment/credit data.
Step 3: place your order (and receive an order number).
Shipping and Delivery
Standard delivery for those anti climb products available from stock is by third party courier. You will receive an order acceptance from us by e-mail once we have satisfactorily verified your payment details.
Check Your Order Status Online - click here
You have the following options when ordering from the Vandgard:
Log in with your username and password, view your order status. You'll see displayed all your outstanding orders, and their current status. Alternatively, call 01797 22987201797 229872 9am to 5:30 pm Monday to Friday to speak to a customer service agent.
Cancelling/Changing Your Order
To cancel or change your order, please call our customer service agents 01797 229872 9am to 5:30 pm Monday to Friday. You will be responsible for paying for the return of goods if you cancel or change.
Your legal rights: When you buy goods from a business, in law you have a number of rights as a consumer. These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty
Our policy: In addition to your legal rights, we also allow you to return goods if you simply change your mind. Please return the unused goods to us with the original till receipt within 14 days and we will offer you an exchange or a credit note.
Order by Phone
We are happy to take your order over the phone instead of online, if you prefer. Please call our UK sales centre on 01797 229872 between 9 am and 5:30 pm Monday to Friday (local call rates apply), where one of our customer agents will take you through the process.
Logging In & Out
Once you've registered, login with your username and password each time you return to the store, and we'll retrieve all your profile information (except credit or debit card details) for easy checkout. If you order by phone, ask your agent for your username and password, so that you can visit the store in future to place repeat orders or check your order status.