How to order online Anti Climb System
Here's how to order on Vandgard's business store
- Measure the length of the wall, fence, roof etc.
- Mark the position of the support brackets:-one at least every 6 feet, plus one at the end, plus one (with a corner piece) at each change of direction.
- Decide the quantities you require
When you place your first order through Vandgard's business store you will be asked to register, providing your contact, billing and shipping information so that we can complete your order and contact you if there is any problem with it.
As you go through your first ordering process you will have the opportunity to create an account by providing a user name, your email address and a password you choose.
Registered Customers
If you are already registered as a customer on Vandgard's business store and log in before you start shopping, you can accelerate your checkout. We can take your shipping and contact information already stored to make ordering easier and quicker.
After you have placed your order, you will receive an email acknowledgement message, including your order number, which confirms that we have received your order. It does not at this stage confirm acceptance - your order may still be going through verification or credit checks. You will receive a further e-mail message once your order has been accepted.
Selecting Items
As you are shopping, add any items you are considering buying to your shopping basket by clicking the checkbox next to the item and then clicking the ADD TO BASKET button. You can remove it later if you decide you don't want it after all. Each product will show a description, and a price (excluding VAT and delivery charges).
Checkout
When you are ready to check out, click on "view shopping basket" in the left navigation bar. You will be presented with a list of the items you've selected and the price for each item, excluding VAT and delivery charges. On this page, you will have the opportunity to remove or change the quantity of any item in the basket. To proceed, click the CHECKOUT button.
You will then be taken through 3 easy steps to place your order:
Step 1: review your order details (at this point you'll see shipping and VAT added). It's a good idea to print a copy of this summary for your records.
Step 2: choose payment method and enter payment/credit data.
Step 3: place your order (and receive an order number).
Shipping and Delivery
Standard delivery for those anti climb products available from stock will be next working day for orders received and accepted before 9.30am For remote or offshore destinations delivery will normally be within 72 hours from order acceptance. You will receive an order acceptance from us by e-mail once we have satisfactorily verified your payment details.
Check Your Order Status Online - click here
You have the following options when ordering from the Vandgard:
- Use your credit or debit card: we accept Visa, Eurocard/Mastercard, credit cards, and Switch or Visa/Delta debit cards. The total order value will be charged to your card when we ship your order, or 6 days after the order has been accepted, whichever occurs first. We use your credit or debit card details exclusively for processing your order, and we use SSL (Secure Sockets Layer) protocols to encrypt your data in order to ensure security.
- Order on 30 day credit terms and pay by cheque or electronic funds transfer: Vandgard offers 30 day credit terms to UK registered companies, and to central and local government entities, subject to verification of satisfactory company & credit status. "UK registered companies" means those companies registered at Companies House. We will ask you for company data which will allow us to process your credit application. Please make sure that you give us correct and accurate details. Any order which does not meet these criteria cannot be accepted.
You will receive e-mail notification of the acceptance or non-acceptance of your order. In the event that we cannot offer your organisation credit terms, we invite you to re-enter the order with an alternative payment method (i.e. credit/debit card or prepayment).
Once your order has been credit approved and released for shipment, you will receive an invoice from us. Payment is due, as a single payment for the full invoice amount, within 30 calendar days: the due date is printed on your invoice date. You may pay by electronic funds transfer, quoting the reference number shown on the invoice to the following designated Vandgard account:
Royal Bank of Scotland
Sort code: 16-10-16
Account number: 10084827
Beneficiary/payee: Vandgard
Currency: £ sterling or Euros
- By cheque, to the address below, accompanied by the pre-printed tear off slip at bottom of your invoice. Please make sure that all the information on the pre-printed slip accompanies your payment. For example, if you are paying multiple invoices, please make sure that you include all the slips, or include all the relevant invoice references. Cheques must not be post-dated. Vandgard Anti Climb Guards Ltd PO Box 51 Edenbridge Kent TN8 6WY.
Order Tracking
Log in with your username and password, view your order status. You'll see displayed all your outstanding orders, and their current status. Alternatively, call 01797 29872 9am to 5:30 pm Monday to Friday to speak to a customer service agent.
Canceling/Changing Your Order
To cancel or change your order, please call our customer service agents 01797 29872 9am to 5:30 pm Monday to Friday. Please note that we cannot cancel or change an order once it has been released for shipment.
Order by Phone
We are happy to take your order over the phone instead of online, if you prefer. Please call our UK sales centre on 01797 29872 between 9 am and 5:30 pm Monday to Friday (local call rates apply), where one of our customer agents will take you through the process.
Logging In & Out
Once you've registered, login with your username and password each time you return to the store, and we'll retrieve all your profile information (except credit or debit card details) for easy checkout. If you order by phone, ask your agent for your username and password, so that you can visit the store in future to place repeat orders or check your order status.
